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Safeguarding Concerns


If you require support from the Emergency Services call 999 for Police or Ambulance.


Children’s Advice & Support Service (CASS)

If you suspect or believe that a child is suffering or is likely to suffer significant harm or any form of mistreatment or abuse, you should report your concerns immediately to the Children’s Advice & Support Service (CASS).

Contact details

Monday to Thursday: 8:45am to 5:15pm
Friday: 8:45am to 4:15pm
Telephone: 0121 303 1888

Emergency out-of-hours

Telephone: 0121 675 4806

Need advice?

To help you decide whether to report a concern you should consult Birmingham’s multi-agency threshold document Right Help, Right Time and speak with your agency’s safeguarding representative.

Please be aware the Early Help Support Team can offer support to lead professionals/practitioners on completing an Early Help Assessment and advise on when a multi-agency ‘Our Family Plan’ can/should be used to achieve positive outcomes for families, they can be contacted on 0121 303 1888 or e-mail at

If there is no immediate danger you will need to complete a Request for Support form as soon as possible.  This form is for professionals who have identified that children or families require either social work assessment or intensive family support.

This short and simple form uses a ‘Signs of Safety and Wellbeing’ approach to identify strengths, highlight concerns and suggest what may need to happen next. The form has been produced with partners, responding to feedback from practitioners and building on current practice, continuing to identify strengths and needs in a family.

Request for Support Form and Guidance

Additional Resources:

The Prevent Guidance and Assessment Support provides some insights into channel panel information about threshold referral pathway for channel and Children’s Services. The guidance also has explorative questions to assist practitioners to explore concerns when assessing vulnerability.

The Prevent Screening Tool must accompany a Request for Support. The screening tool is to assist you with identifying concerns relating to comments or behaviour that you are worried about. These concerns may present as being influenced or being vulnerable to extremist narratives or ideology.